Frequently Asked Questions

• Shipping & Delivery
• Earning & Using Social Bucks
• Returns & Replacements
• Privacy and Security
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

• Shipping is FREE for all orders shipped in the continental US to those members of the Friends and Family Rewards Network.
• Shipping to Alaska and Hawaii is $25 via UPS 2-Day. No expedited or Parcel Post shipping available (no delivery to P.O. boxes).
• In-stock items are shipped via UPS Ground within 2 business days. Orders to P.O. boxes ship via the U.S. Postal Service. 
• Want your order even faster? UPS 2-Day is $20, and UPS Next-Day Saver is $35 (continental US only).
• Shipping is $15 for Canadian orders. No expedited or Parcel Post shipping available (no delivery to P.O. boxes).
• We regret that we can't ship outside the US and Canada at this time. If you're an international customer, please check back ... we hope to be able to accommodate you in the near future!
  

  

  Note: All of Texas, Colorado and Wyoming will be considered an orange state.Privacy & Security
  

  
  Earning and Using Social Bucks

  Social Bucks can be used (1 to 1) to purchase anything on MaggiesDirect.com. You can even earn 5 Social Bucks right now to use for today's purchase. Click here to learn about this great program. 

  
  Returns & Replacements

  30 Day Return Policy MaggiesDirect.com - 100% Satisfaction Guarantee.  If you're not 100% happy with a Maggie's product, just send it back within 30 days of your purchase – We will either exchange it, credit your credit card for the amount of your purchase, or send you a refund if you paid by check. To make a return, fill out the back of your packing slip to tell us how to make your order right. If you've lost the slip, just enclose a note telling us why you're returning your merchandise and whether you want an exchange or a credit card credit – don't forget to include your name, address, email address, and phone number so we can get in touch if we have any questions. Send your return via prepaid or insured UPS Ground or Parcel Post to: MaggiesDirect.com Returns 70 Quarry Road, Portland, ME 04103.
  
  

  Privacy and Security

  Your privacy and security are ensured when you shop at MaggiesDirect.com. We handle your credit card number and all personal data with the strictest standards of security and confidentiality. When you place an order, all data is encrypted using Secure Socket Layer (SSL) technology. Merchants use SSL technology to keep online business transactions secure and private. SSL negotiates and employs essential mutual authentication, data encryption, and data integrity for secure transactions. Please note that email, by contrast, is not encrypted and is not considered a secure way to transmit credit card information. No one from MaggiesDirect.com will ever ask for this kind of sensitive information via email. We also use a secure firewall to keep anyone outside our facility from accessing your information. [Note: For SSL to work, your browser must be SSL-enabled. Most browsers 3.x and later support SSL. Look in your computer's Internet options or preferences for information on enabling/disabling cookies.] A cookie is a small piece of data stored on your own computer that makes shopping faster and easier. You must keep these enabled (usually the default setting) on your computer in order to shop at MaggiesDirect.com. Look in your computer's Internet options or preferences for information on enabling/disabling cookies. Cookies do not store any of your personal or financial information! We occasionally hire other companies to provide marketing analysis services on our behalf, and with our approval, these third parties may also place cookies and "action tags" on our website. (Action tags are commonly referred to as web beacons or GIF tags.) These third parties only have access to non-personal information about your visit, such as the sites that brought you to MaggiesDirect.com, the pages you clicked on, merchandise you bought, or amount you spent. These companies do not access information that identifies you personally. These companies may use information about your visits to our and other websites to send ads about goods and services in which you may be interested. To learn more about this common practice, or to find out how to opt out of third party cookies, visit the Direct Marketing Association's consumer assistance site here: www.dmaconsumers.org. Your personal information The personal information we gather from you is ONLY used to make shopping at MaggiesDirect.com faster and easier. We may keep your address on file to tell you about new products, sales, or news we think you'd want to know about. Or we might share with you information about other websites you may like. Occasionally we share your name and address with trustworthy companies who care about your privacy as much as we do, but we will NOT sell your email address to marketing companies or list brokers. If you want to be taken off our mailing list, just send us an email. You can also email us to specify that you want to stay on our mailing list, but don't want your email address exchanged with other companies. You can trust that Maggie's values your business, your security and your privacy.

  
  Payment, Pricing & Promotions

  Social Network Shopping defines MaggiesDirect.com. Every week there are new promotions, MaggiesPicks and opportunities to be a part of a unique shopping community. Read the Social Bucks section to learn how you can quickly accrue Bucks to pay for your favorite products. Maggies accepts various forms of payments. At checkout you will be able to choose the one you are most comfortable using.

  
  Viewing Orders

  Order status can be viewed at any time by logging into your account. If you have a question about an order do not hesitate to contact us by phone or email.

  
  Updating Account Information

  Visit your account at any time to update personal information, view order history, manage your Social Bucks, etc..